Warranty Policy

1. Product Warranty

Products sold by VisionSure are covered against defects in materials and workmanship for 18 months from the date of purchase or installation, whichever is later. If a covered product fails during this period, we will repair it or replace it with the same or an equivalent model at no charge.

2. Installation Warranty

When VisionSure installs your system, our installation work (wiring, connections and mounting) is covered for 12 months. If a problem is caused by our installation, we will correct it at no charge.

3. What Is Not Covered

• Damage from accidents, collisions, impact, fire, flooding or exposure beyond the product's rated conditions.
• Misuse, neglect, unauthorized repairs or modifications.
• Products installed, removed or reinstalled by anyone other than VisionSure or an authorized installer.
• Normal wear and consumable items, such as memory cards, mounts, adhesive pads and cables damaged by use.
• Problems caused by the vehicle's electrical system, or by third-party software or apps.
• Lost, missing or damaged recordings. Please save important footage promptly.

4. How to Make a Claim

Contact us with your invoice number (or proof of purchase), the product's serial number if available, and a short description of the problem. We will troubleshoot with you first, then arrange an inspection at our Langley location. Service at your site may carry a call-out charge, which we will confirm with you before booking.

5. Returns

Unused products in their original, unopened packaging may be returned within 30 days of purchase for a refund or exchange, with the original invoice. Installed products and systems configured for your vehicle or equipment cannot be returned but remain covered by this warranty.

6. Your Rights

This warranty is in addition to, and does not limit, any rights you have under British Columbia consumer protection and sale of goods laws.

7. Contact Us

VisionSure Technologies

Phone: 604-710-4450

Email: info@visionsuretech.ca